Frequently asked questions
Do you offer support if I need help?
Yes! Top-notch customer support is key for a quality product, so we'll do our very best to resolve any issues you encounter via our support page. In fact, our average support response rate is under 4 hours!
I have other pre-sale questions, can you help?
Yes! You can ask us any question through our support page.
Do I get updates for the premium plugin?
Yes! Automatic updates to our premium plugin are available free of charge as long as you stay our paying customer. If you cancel your subscription, you'll still be able to use our plugin without updates or support.
Can I transfer the license key from one domain to another?
Yes. Just deactivate the license from the previous domain and activate them on the new one, either via your WordPress dashboard or your account. For the Unlimite Plan, you can use the same license key for all your sites.
How can I see all Pro features and grab my license?
You can simply check our features page for all the Pro features and a comparison table. If you decided to grab a license, you can either proceed on this particular page or inside the plugin under CodeKit > Upgrade.
Is there a setup fee?
No. There are no setup fees on any of our plans.
Can I cancel my account at any time?
Yes, if you ever decide that CodeKit isn't the best plugin for your business, simply cancel your account from your Account panel. You'll still be able to use the plugin without updates or support.
What's the time span for your contracts?
All plans are year-to-year.
Can I try the Pro version before buying?
No, but there is a 7-days money back guarantee, so if you are not satisfied with your purchase, you will be refunded in full.
Can I change my plan later on?
Absolutely! You can upgrade or downgrade your plan at any time.
What payment methods are accepted?
We accept PayPal and all major credit cards including Visa, Mastercard and American Express. All payments processed by Freemius under a secure connection.
Do you offer refunds?
Yes we do! We stand behind the quality of our product and will refund 100% of your money if you experience an issue that makes the plugin unusable and we are unable to resolve it.